How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you …
How do I investigate an unknow charge - Microsoft Q&A
Jan 28, 2026 · Use Microsoft’s Charge Investigation Tool: Microsoft provides a tool to help you investigate charges. You can find more information on how to use this tool in their support …
Contact - Microsoft Support
Payment by MICROSOFT*CANDY CRUSH More help How to investigate a billing charge from Microsoft MICROSOFT SUPPORT When you see unexpected charges from Microsoft in a statement from …
Investigating an unknown charge - Microsoft Q&A
Sep 19, 2025 · You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details mentioned earlier, this will help me investigate …
why am I getting Charged. - Microsoft Q&A
Feb 7, 2026 · Common reasons for unexpected charges include changes in billing frequency, subscription renewals, or activating a benefit that incurs a fee. To investigate the charge further and …
How to identify and stop a recurring charge? - Microsoft Q&A
1 day ago · To identify and stop a recurring charge from Microsoft, you can follow these steps: Investigate the Charge: Since you mentioned the charge is labeled as Microsoft- [Moderator note: …
[Article] How to find the source for unknown charges - Microsoft Q&A
Jul 5, 2025 · Applies to Microsoft account, billing Sometimes you may come across a purchase that you haven't made. Now, Microsoft has made it easy for you to view purchases made using your bank …
Unknown charge on my credit card - Microsoft Q&A
Feb 15, 2026 · If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.
Unknown Charge - Microsoft Q&A
Sep 24, 2025 · How to investigate a billing charge from Microsoft, View your Microsoft Store order history Go to the "Manage your payments" page of your Microsoft account dashboard.
Investigate a charge - Microsoft Q&A - learn.microsoft.com
Feb 13, 2026 · To investigate a charge like G129063453 that you cannot link with any service, you should follow these steps: Check Your Account: Log into your Microsoft account and check your …
Unknown Charge - Microsoft Q&A
Jul 13, 2025 · Avoid charges with your Azure free account - Microsoft Cost Management Review your individual Azure subscription bill - Microsoft Cost Management Identify anomalies and unexpected …
Questionable charges - Microsoft Q&A
Nov 14, 2025 · If you received two identical charges on your bank account and are unsure what they are for, you can take the following steps to investigate: Review your invoices: Check any invoices you …
Unable to cancel your Microsoft subscription
The wrong Microsoft account was used. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more …
I am being charged for a subscription I don’t have on my account. I ...
Jun 22, 2025 · 🔍2. Investigate Unrecognized Charges If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select " Investigate ". …
I am trying to figure out what a re occurring charge is for on my bank ...
Feb 9, 2026 · Hey there! Nice to meet you! Based on your description, the recurring charge may have been on a different account. You may follow the guide on the official Microsoft website to investigate …
How to find my unauthorized charges on my account and what the charges …
Oct 9, 2025 · If they don't show up, the charges may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order …
Payment charge - Microsoft Q&A
Jul 30, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I'm getting charged monthly and don't know what it's for
Sep 10, 2025 · Dear kristi rosati, Unrecognized charges may result from active Microsoft subscriptions, in-app purchases, or services linked to a Microsoft account. If you have access to the account …
I have a charge on my credit card that I don't know about
Jul 31, 2025 · How to investigate a billing charge from Microsoft If you're still having trouble finding why you have been charged and cannot cancel the subscription in your account, it is recommended to get …
investigate an ongoing billing - Microsoft Q&A
Dec 2, 2025 · Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card …
need to investigate a microsoft charge - Microsoft Q&A
Feb 13, 2025 · Therefore, we are unable to verify payments or make changes to your accounts. Since this charge is from Microsoft and you're unsure about which account it belongs to, the best option is …
How to investigate a billing charge from Microsoft
Feb 27, 2025 · Hello, Dale Slaven. Welcome to Microsoft community. I understand that you are charged Microsoft fees on two different accounts. You should be aware of the billing details and get a refund …
I received a charge of $106.00 yesterday and don’t know how or why.
Sep 5, 2024 · Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your …
How to recover a hacked or compromised Microsoft account
How to keep your account safe and secure Combining Microsoft accounts Accessing the account of someone who has died Cancel subscription Turn off recurring billing Help with refunds Investigate a …